COVID-19 Business Support and Advice

Update 31 March 2020

It is understandable that our local businesses and their employees are concerned about the future – for their businesses, staff, families and communities. It is a difficult time for all, and there are so many questions as these are unfamiliar waters for most.

We’d like to reassure you that we are working closely with our local partners at a regional and national level to ensure you have access to accurate and up to date information, AND a channel through which you can feedback any of your concerns and the local issues arising out of this international emergency.

Our role during this time is to…

  1. Guide businesses to access the resources and support they need now.
  2. Gather local business intelligence to feed into the ‘COVID-19 Northland Business Response’ situation reports being coordinated by the Regional Economic Development Agency.
  3. Continue to listen to, and advocate for, our local business community.
  4. Support our regional partners in their efforts to provide resource and support during this period.
  5. In time, as appropriate move into a co-ordinated recovery phase to ensure businesses can return to ‘business as usual’ or a modified version of BAU, as soon as possible. 

We continue to provide…

Regular updates and links related to Covid 19 via this dedicated page on our website. Or our NorthChamber Facebook page.

Offers of free or discounted services, support and resources we receive from our business community.

Check out the latest offers here

Our Business Mentors Programme is still available, and we have available a limited number of vouchers for this service. If you’d like to be a mentor or need to access a mentor. Email  or call Rebecca on 021 206 1003.

Assistance with export documentation – this service continues to run, contact  to register for electronic service export documentation.

 A channel for feedback – your ‘on the ground’ experiences and pressure points are important, make them known to us so we can push them through to our local task force to assist with their planning and response, email  .

HR advice Hotline via Auckland Chamber of Commerce is 0800 242 623, usually members only but has been opened up to all businesses.

Please note all our events are cancelled or postponed until further notice in accordance with the Level 4 Alert criteria.

Who to access for support, information and further resources?

National Support and Information

Official everything you need to know in one place

Financial support through Ministry of Social Development

Inland Revenue: latest changes to tax, interest and penalties

Business support and information

Ministry of Health updates and latest guidelines

For Covid 19 medical advice call Healthline – 0800 358 5453.

Crisis readiness resources available at

Regional Support

Regional Economic Development Agency, Northland Inc.

Northland Business Covid-19 Response Helpline on 0800 525 001

View their Covid-19 response page for information:

Or visit their FB page –

Local Councils and related services

Whangarei District Council

Far North District Council

Kaipara District Council

Northland DHB

COVID-19 enquiries, phone Northland DHB 0800 600 720

Times are uncertain and stressful. Your wellbeing is important to us. Please reach out for support if you need to. Call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.

Business hours and general contact information

Phone us Mon-Fri 9-5pm on 09 438 4771.


For anything urgent during this time our staff cell numbers are listed below.

NorthChamber Team Contacts:

As with most organisations our staff are working remotely (and in some instances juggling small humans) but can be contacted as follows.

Steve Smith – CEO – 027 444 1010

Janette Dobbs – Office manager – 021 441 026

Niamh O Neill – Assistant office manager – 027 544 9967

Paulette Scrooby – Community relationship manager – 021 212 6903

Rebecca Varley – Sales manager and business mentor coordinator – 021 206 1003

Comments are closed.